I just finished up two full days of training in something called Crucial Conversations. It was a workshop that gave you tools and insights into how to handle difficult conversations. I was fairly impressed with the class and while I don't think it will help in my current job, I do think it will help me out in the future.
The basic idea behind it was this: Whenever you feel like you are stuck in a situation that probably means you have not had a crucial conversation that you need to have. You need to build up a common purpose and respect from there in order to have that conversation. Then you need to guide the conversation so that a good solution comes out of it.
I'm sure I'll annoy the pants off of Jen now that I have all of these conversational tools. Maybe I'll make her read the book and then we'll never argue again. Yeah, right! :^)
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